Get in Touch With Us
This is the page to use when something on evangelicalreview.net needs a second look — a bonus term that has changed, a new UK casino site you think we have missed, or a question about how our rankings are put together. Below you will find the right route for each type of enquiry, what we can realistically help with, and what has to go to the operator instead of to us.
The quickest way to reach the editorial team
Email is the only channel we run. Messages sent to the address published in the site footer reach the editorial inbox directly, and a person reads each one. We aim to reply within two working days, though correction requests that need checking against an operator's live terms can take longer.
A message gets handled faster when it includes three things: the page on Online Casinos you are referring to, the casino brand involved, and the specific detail you are querying. "The welcome offer on your Betninja entry looks out of date" is something we can act on the same day. "Your bonus info is wrong" is not.
Where your enquiry should actually go
We are an independent comparison site. We hold no player accounts, process no deposits and cannot see anyone's balance, wagering progress or verification status. That shapes what we can do for you.
| Your enquiry | Who handles it |
|---|---|
| Outdated bonus figure, wagering requirement or expiry date on our pages | Us — send the page and the detail |
| A new UK casino site you would like reviewed | Us — editorial suggestions welcome |
| Questions about how we score and order brands | Us |
| Withdrawal delays, account verification, closed accounts | The casino's own support team |
| Disputes an operator has not resolved | The operator's ADR provider, named in its terms |
| Self-exclusion across licensed UK sites | GAMSTOP |
| Gambling harm support | GamCare, the National Gambling Helpline or BeGambleAware |
How we earn money, and why it does not buy a position
Some links on this site are commercial. If you open an account with an operator after clicking through, we may be paid a commission by that operator. You pay nothing extra, and no brand can purchase a higher rank, a better editorial rating or a softer write-up. If you believe a listing reads as though it has been bought, say so in your message — that is exactly the kind of feedback we want, and we will explain the reasoning behind the placement or change it.
Correcting an offer: what we need from you
Bonus terms at new casino sites move quickly, which is the single most common reason readers write in. Percentages get trimmed, free spin counts change, and minimum deposits shift without notice. When you flag one of these, the useful details are:
- The brand name as it appears on our page.
- The figure we show versus the figure the operator now shows.
- Where you saw the current version — the promotions page, the terms page or the registration flow.
- The date you saw it.
We verify against the operator's published terms before amending anything. We do not take screenshots on trust alone, and we do not remove an offer simply because a reader did not qualify for it.
Examples of what we check
These are live listings, and the headline figures below are the ones supplied to us. They give a sense of the detail a correction should point at.
- Betmica — a 570% welcome offer up to £5,700 plus 270 free spins, for new accounts only. The number people query most is the qualifying deposit, since a headline of that size only reaches its cap at the top deposit tier.
- Kikibet — 350% up to £5,555 with 300 free spins, again new players only. Free spin packages are frequently released in daily batches rather than all at once, so a reader seeing fewer spins on day one is usually looking at a drip-feed, not an error.
- Betninja — a flat £1,000 bonus and 100 free spins to all new players. Flat-figure offers are simpler to check but still carry wagering, game weighting and maximum bet rules.
Whichever brand you are writing about, remember the general rule at any UK-facing casino: a welcome bonus requires you to deposit and risk your own money, wagering must be completed before withdrawal, spins expire, and caps apply to what bonus funds can convert into. Read the terms on the operator's site — they, not us, are the binding version.
Suggesting a new casino site for review
New arrivals are the part of the market we cover most closely, so tips are genuinely useful. When you suggest a brand, tell us where you came across it and what caught your attention — the software line-up, the payment options, the bonus structure, or the mobile app. We look at licensing status, banking arrangements, the spread of slots, table games and live-dealer rooms, the terms attached to promotions, and whether the operator runs adjacent products such as a sportsbook, bingo or virtuals alongside the casino. Brands that also operate outside the GamStop scheme are covered separately in our guide to non-GamStop casinos, and enquiries about those belong there.
Payment and withdrawal questions we can and cannot answer
We can explain how the common UK methods generally behave: debit cards are the standard route since credit cards cannot be used for gambling in Great Britain; e-wallets typically settle withdrawals faster than cards; bank transfers are the slowest; and pay-by-phone options usually work for deposits only. Processing times, minimum and maximum limits and any fees are set by each operator and its payment partner, and they vary between brands and sometimes between currencies — some of the offers above are quoted in euros rather than GBP, which matters if your account is denominated in pounds.
What we cannot do is chase a payment. If a withdrawal has stalled, contact the operator's support with your account details, then escalate to its alternative dispute resolution provider if the answer is unsatisfactory. Tell us as well if you like — a pattern of complaints about one brand affects how we treat it.
Eligibility, licensing and the limits of our role
Online gambling in Great Britain is regulated by the Gambling Commission, and operators serving the market are expected to hold a licence covering their activity. You must be 18 or over to register or play, and operators are required to verify age and identity before you gamble or withdraw. Affordability and source-of-funds checks are part of that framework, which is why document requests are routine rather than a sign something has gone wrong.
We publish comparison and reference material only. Nothing here is financial, legal or tax advice, and we cannot act for you against an operator, reinstate a closed account, or override a self-exclusion. Requests to lift a GAMSTOP registration have to go to GAMSTOP, and we will not assist in working around one.
Why readers choose online play, and where the friction shows
Most correspondence comes from people comparing online casinos with land-based venues, so it is worth stating plainly what the online side offers. Playing from home means no travel or dress code, sessions at any hour, far more slots and table variants than a physical floor can hold, live-dealer rooms streamed in real time, stake levels that start far lower, welcome bonuses and ongoing promotions that no high-street venue matches, and deposit limits, reality checks and time-outs built directly into the account. Transactions are logged, so your own record of play is always available.
The trade-offs are practical rather than fundamental: verification takes a little time at signup, withdrawal speeds depend on the method, and bonus terms need reading before you opt in. Those are the points readers most often write to us about, and the ones our reviews spend the most time on.
Feedback on the reviews themselves
Our ratings are editorial judgements formed from published information — licensing, banking terms, game range, bonus conditions, mobile experience and support availability. They are not customer satisfaction scores and they are not the result of hands-on account testing. If you think a score is generous or harsh, tell us which factor you would weigh differently. Specific disagreement is more useful to us than a general complaint, and it has changed listings before.
Before you write
Check the page in question first — offers are re-verified periodically and the detail you remember may already have been updated. If it has not, send us the specifics and we will look. If your question is about a live account, the operator's support team will resolve it far faster than we can. And if gambling has stopped being entertainment, the support services named above are free, confidential and independent of any casino.
We read everything that arrives, and reader corrections are a real part of how this site stays accurate.